Last updated July 31, 4:00 p.m. EST.
“What should I do about my trip?” It’s a question we are hearing often. In the short term, for international travel the State Department and most countries have answered the question for you: stay home.
For domestic travel this summer and beyond, the answers aren’t crystal clear. The best you can do is be sure you’re making decisions based on the best available information. Unfortunately, finding the best available information is challenging because both airlines and governments are changing policies by the day.
At this point, airlines are asking you to delay contacting them to change your flights unless you are flying in the next 72 hours. If you can’t get through via phone, try the airline’s social media channels. Many rebookings or refunds can be processed over Twitter, Facebook Messenger or WhatsApp.
Keep in mind that if your flight departing from, arriving into or transiting the United States is cancelled by the airline, according to the US Department of Transportation you will be eligible for a cash refund, full stop. This policy also includes flights that incur major changes, such as adding a connection or a schedule change of more than two hours.
The European Union has a similar rule, commonly known as Rule 261, that provides for refunds for any flights that arrive into, travel through or depart Europe. On March 18, 2020 the European Union issued a clarification to Rule 261 reiterating that cancelled flights are eligible for refund to the original form of payment.
If your flight isn’t in the next three days, it’s in your best interest to wait as you’ll have a better set of options available to you if your flight is actually cancelled vs. you initiating the change. There’s no harm at this point in holding on to your ticket until a week or less before your departure date as chances are high your flight will have significant changes if it is not cancelled entirely.
It’s in the airline’s best interest to offer you “free changes” or a voucher as it prevents you from asking for a cash refund if/when the fight is cancelled. Some airlines, notably British Airways, have been accused of actively hiding the steps you can use to get a cash refund. Know your rights and don’t settle for a voucher.
Flights are being cancelled by the thousands and the airlines are scrambling to keep up with the situation just as we all are. We can expect the massive service reductions to continue even as flights begin to return.
Many countries, including Australia, Canada, and numerous European, South and Central American, Asian and Middle Eastern countries, have cancelled all international flights except for their own citizens returning home. The United States has the same policy for many countries, most recently adding Brazil to the “U.S. Citizens and residents only” list. Things are fluid to say the least, but this list will be updated as the situation changes.
If you are trying to get home to the US from abroad, your best source of information is the US Embassy in the country where you are currently located. Follow the State Department on Twitter @TravelGov to see where and when repatriation flights are taking place.
Cancelled flights are eligible for full refund. Alaska is allowing no-fee changes and cancellations to the following:
Tickets purchased on or before February 26, 2020 for travel through December 31, 2020 have two levels of waivers:
- If you purchased a Saver fare for travel through December 31, 2020, you may cancel your trip without a fee and receive credit for future travel through one year of your original flight date .
- If you purchased a nonrefundable First Class, main or award ticket for travel through June 30, 2020, you may Change your trip without a fee. New travel must be completed by one year of your original flight date. A fare difference may apply to your new itinerary. You can also cancel your trip without a fee and receive a credit for future travel.
- New tickets purchased between February 27, 2020 and September 8, 2020: Non-refundable first class, main cabin and award tickets may be changed for no fee, with new travel completed by August 31, 2021, or cancelled with travel funds placed into your Alaska Account or a credit card certificate via email. Fare difference applies.
- If you have a valid credit in your Wallet that was deposited before March 1, 2020, your booking expiration date will be extended by 6 months. You do not need to travel before that 6-month extension date – you just need to book your ticket by then.
- For those of you who cancel flights due to COVID-19 impacts between March 1 and August 31, 2020, the credits in your Wallet will be extended to purchase through July 5, 2021 for travel through May 31, 2022.
Alaska Airlines Award Ticket Policy
Alaska normally charges $125 to change or cancel a ticket booked with Mileage Plan miles. Under its coronavirus fee waiver, you can change or cancel your ticket for free if you booked before February 26 for travel through December 31, or if you booked a ticket between February 27 and September 8, 2020 for travel anytime in the next year. You’ll need to pay for any difference in the mileage cost. Note that if you cancel, any cash you paid for taxes and fees as part of your award ticket may be returned in the form of Alaska Airlines credit rather than refunded to your credit card.
- Cancelled flights are eligible for refund. We are also seeing reports that American is offering a bonus for those customers who choose fight credit as opposed to a cash refund.
- All tickets booked before September 8, 2020 for any date can be changed fee-free. This policy now applies to award tickets as well. If your new trip requires more money or miles, you’ll need to pay the difference.
Delta Air Lines
Delta has announced a slow resumption of services over the next few months. Cancelled flights are eligible for refund.
Tickets normally expire one year after purchase, but Delta is providing waived change fees and greater flexibility to travel through September 30, 2022, for customers who:
- Have upcoming travel already booked between now and September 30 as of April 17, 2020
- Have canceled travel from flights between March 2020 and September 2020
- New tickets purchased between March 1 and August 31, 2020, can be changed without a change fee for up to a year from the date of purchase.
- If you are traveling soon and can’t reach a Delta specialist, Delta has announced that all changes will be processed and applicable credits will be issued, even if you do not reach customer service before your flight.
Delta Air Lines Award Ticket Policy
Delta usually charges $150 to change or cancel an award ticket. However, award flights that qualify for a change fee waiver will have mile redeposit fees waived.
Frontier has announced a slow resumption of flights to 18 cities this summer. Cancelled flights are eligible for refund.
- Tickets may only may be modified or refunded for flight credit one time. Fare differences will apply. Frontier’s flight credits are only valid for 90 days from the cancellation date. For changed flights, travel must be completed by November 9, 2020.
- Bookings made between July 2, 2020 and July 31, 2020 will be permitted a one-time change to travel plans without a fee, when the change is made 7 or more days prior to departure.
- Customers traveling to or from Alabama, Alaska, Arkansas, Arizona, California, Delaware, Florida, Georgia, Illinois, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, North Carolina, North Dakota, New Mexico, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington D.C., Wisconsin or Puerto Rico with original travel dates through September 8, 2020 will be permitted a one-time change to travel plans without a fee.
- For bookings made 03/10/20 through 04/15/20: Customers may make a one-time change to their itinerary without a change/cancel fee.
- For bookings made on or after 04/16/20: Cancel fees are up to $119 per person and Change fees are up to $119 per person.
Hawaiian Airlines has announced 3 flights daily to the mainland through the summer. Cancelled flights will be refunded.
- If you were unable to contact the airline to cancel or rebook your trip before your flight departure time, your ticket number automatically becomes credit for future travel if you do not take your scheduled flight.
- Tickets (including award flights) purchased between March 1 and August 31, 2020: No change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply.
- Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply.
- Cancelled flights are eligible for refund.
- Book a new flight through September 8 and fees will be waived if you change or cancel. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply.
- We’re waiving change/cancel fees for customers with existing bookings made through September 8. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply.
JetBlue Award Ticket Policy
If you used JetBlue TrueBlue points to book a ticket, normally you’d have to pay a fee of $75 to $200 for changes and cancellations, depending on the original cost of your ticket. Under its coronavirus travel waiver, you can change or cancel your ticket for free. You’ll have to pay any difference in the mileage cost, and any cash you paid for taxes and fees will be deposited into your JetBlue wallet, valid for two years.
- Southwest Airlines it already offers the most generous change and cancellation policies in the airline industry. As long as you change your ticket ten minutes before flight time, you can get your flight re-booked or refunded into travel credit without penalty. You’ll just have to pay any fare difference that applies when you re-book your flight. Note that travel funds are good for one year from original departure date and must be used by the person whose name is listed on the ticket.
- That said, Southwest has made special accommodations for COVID-19. If you would like to rebook, you may change your travel up to 60 days from your original flight. Flights that have seats available will display as “Available.” However, if you want to rebook be sure to check the price of the new flight first. Many times it will be cheaper than what you paid for your original ticket. In that case, you are better off refunding your ticket and spending the travel funds you receive towards the new ticket.
- Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
- Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.
Southwest Award Ticket Policy
If you used Southwest Rapid Rewards points to book your flight, you probably already know that you can change or cancel your ticket for free at any time before departure. If you do plan on traveling, be sure to check ticket prices occasionally—if fares drop, you can change your ticket or cancel and rebook and get the difference in miles back.
Many of Spirit’s international network services countries that have issued either travel bans for non-citizens or quarantine orders for people arriving into the country. Cancelled flights are eligible for refund.
Unlike the other airlines, Spirit has not instituted a date-specific change policy. Instead, they are extending an offer of a one-time fee-free change or cancellation. Fare difference will apply. If you choose to cancel, you will receive flight credit that is valid for six months. Note that this means you have six months to book your flight, so effectively you will have 9 to 12 months to use it based on how far in advance Spirit has posted its schedule.
- If your travel plans have been disrupted and you have a voucher good for future travel, you now have two years from the date of issue to book a new flight plus 11 months beyond that date that you can travel.
- All tickets purchased prior to March 3, 2020 for travel until December 31, 2020 can be re-booked as long as changes are made prior to August 31, 2020. New tickets must be reissued within 24 months from original ticket date.
- When you book a flight with United by August 31, 2020, you can change it with no change fee over the next 12 months.
- Electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020
- A fare difference will apply for more expensive tickets. If the new ticket is cheaper than the one you purchased, the difference will not be refunded. In that case you are better off cancelling the ticket and rebooking at the cheaper price.
- Electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.
United Award Ticket Policy
United is now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
Other American Airlines
You can make a one-time change without a fee for all new or existing bookings made through August 31, 2020 for original travel between March 1, 2020 and August 31, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.
Aerolineas Argentinas has suspended most flights until further notice. Only limited repatriation flights will take place. Cancelled flights that touch the United States or the European Union are eligible for refund to original form of payment. The government of Argentina has announced a suspension of international flights through September 2020.
- Passengers of Aerolíneas Argentinas with CANCELLED FLIGHTS who wish to change their tickets to travel to/from the United States, Europe and Asia may make changes without penalty or fare/miles difference to travel and return up to November 30, 2020.
- Passengers of Aerolíneas Argentinas with CANCELLED FLIGHTS who wish to change their tickets to travel to/from the United States, Europe and Asia may make changes without penalty , but paying the fare/miles difference, if any, if they decide to fly after December 1, 2020.
- Tickets purchased with miles + pesos may only obtain a refund.
- Tickets purchased before March 1, 2020 may be rebooked for a flight date up until August 31, 2020.
- Tickets purchased from March 1 to June 30, 2020 may be rebooked for a flight date up until April 30, 2021.
Tickets purchased July 1, 2020 and later have the following options:
- Use your complimentary change to rebook your flight with your new route/date, free of charge. If there is a fare difference, you must cover the cost.
- You can request a refund as an electronic voucher (EMD) for 115% of the value of your ticket before tax.
- Request a refund which you will receive within 12 months of your request in the form of your original payment. This is applicable as of July 1, 2021.
- If you have a ticket purchased before March 4 to fly before October 31, 2020, you can make multiple changes without penalty or fare difference, if your new flight is before November 30, 2020. You may make one change to travel after December 1, 2020 to fly until December 31, 2021 or may request a voucher.
- If you have a ticket purchased between March 4 and August 31, 2020 for any date you can make multiple changes without penalty or fare difference, if your new flight is before November 30, 2020. You may make one change to travel after December 1, 2020 to fly until December 31, 2021 or may request a voucher.
- Copa is currently offering flexibility for tickets purchased on or before August 31, 2020. You can change your flight dates, use your ticket toward a future trip, or receive a refund of your ticket if permitted by the fare terms. Fare difference applies. Changes must be completed by December 31, 2020 and the new itinerary must end before December 31, 2021.
- If you choose to accept a voucher, you will receive a 20% bonus on the value of your ticket.
- If your flight was not canceled or rescheduled, but you still don’t want to travel, you’re allowed to make a change of date one without penalty to fly until December 31, 2020 (although a fare difference may apply). For tickets purchased through May 20.
- Tickets purchased after May 20 may be changed one time without fare difference or change fees through end of schedule.
- Value of cancelled flights will be returned as a credit to your Travel Bank, valid for 24 months from the date of issue.
- If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit.
- For new bookings, WestJet is allowing a one-time fee-free change for all new flight bookings made between March 3, 2020 and August 31, 2020. The change must be made at least 24 hours before flight departure.
Even as Europe slowly re-opens, many countries are still closed to American tourists. In cases of cancellation you are eligible for a refund according to EU Rule 261. We are hearing reports of some airlines steering customers towards accepting a voucher as opposed to making refunds available easily. Know your rights. If you want a refund for a cancelled flight, you are entitled to one.
European Arrival Restrictions
The most important thing to know is that U.S. citizens and legal residents are allowed to travel to the United States from Europe. However, U.S. citizens are not permitted to enter much of Europe.
Any U.S. citizen or lawful U.S. permanent resident returning to the United States who has traveled to one of the Schengen Area countries within the previous 14 days must enter the United States through an approved airport. The list of airports currently processing flights from COVID-affected areas are:
John F. Kennedy International Airport (JFK), New York
Chicago O’Hare International Airport (ORD), Illinois
San Francisco International Airport (SFO), California
Seattle-Tacoma International Airport (SEA), Washington
Daniel K. Inouye International Airport (HNL), Hawaii
Los Angeles International Airport (LAX), California
Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
Washington Dulles International Airport (IAD), Virginia
Newark Liberty International Airport (EWR), New Jersey
Dallas/Fort Worth International Airport (DFW), Texas
Detroit Metropolitan Wayne County Airport (DTW), Michigan
Boston-Logan International Airport (BOS), Massachusetts
Miami International Airport (MIA), Florida
The European Union has limited travel from COVID affected areas, including the United States, meaning Americans are not able to visit EU countries. This list includes:
- If you have booked a Flex or Business ticket then unlimited ticket changes with no rebooking fees are allowed and can be performed online (possible fare and tax difference applies)
- If you have booked a GoLight ticket before 18th of May and you have rebooked within the period of 18th of May and up to 15th of June, then your ticket is under the Flex category (since it was the only available fare in economy class from 18/05 to 15/6) and that means unlimited ticket changes with no rebooking fees are allowed and can be performed online (possible fare and tax difference applies).
- If you have booked a GoLight ticket before 18th of May and you haven’t rebooked the ticket from 18/05 to 15/06, then you can rebook the date only once without rebooking fee through our call center (possible fare and tax difference applies).
- If you have a GoLight ticket booked after the 15th of June, then you are allowed to change the date, flight or route prior to departure with a charge of €40 (per passenger and per direction) at the same booking class or at the highest class available by paying the difference between the two fares plus €40 (per passenger and per direction). It is allowed only for the same fare group as the original (GoLight).
Flights prior to December 31, 2020 may be rebooked without fees. Fare difference will apply.
Customers with tickets to or from the U.S. dated between March 1 and July 31, 2020 may rebook until 3/31/21 and only pay the difference in fare. You could also receive a voucher good for travel until 3/31/21. If you choose to redeem the voucher before August 31, 2020, you will receive a 50% discount on your flight purchase.
- If you have purchased a ticket on or after 22 April 2020, you can change it at no extra cost regardless of the cabin/fare you have selected (Light, Standard or Flex) as long as the same cabin/fare is still available.
- If you have purchased a ticket before 21 April 2020 included for a flight departing before 31 August, 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin.
- If you have purchased a ticket on or after 22 April 2020, you can change it at no extra cost regardless of the cabin/fare you have selected (Light, Standard or Flex) as long as the same cabin/fare is still available.
- If you purchased a ticket directly from our website or at an Air France agency before 21 April 2020 included for a flight departing before 31 August 2020 and you no longer wish to travel, you can request a travel voucher from the “My Bookings” section of our website or mobile application. This voucher is valid until 31 December 2021 on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights.
- All passengers who have purchased a ticket from 1 to 31 May for flights until 30 April 2021 can apply, before the scheduled date of the trip, for:
- A change of booking to travel by 30 April 2021 or within the maximum ticket validity period
- A refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.
- All passengers who have purchased a ticket by May 31 for flights from 23 February to 30 June can apply, even after the scheduled date of the trip and until 31 August for: a change of booking to travel by 31 March 2021 or within the maximum ticket validity period or a refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.
- All passengers who have purchased a ticket from 1 May to July 31, 2020 for flights until 30 June 2021 can apply for one change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date or a voucher valid for one year from original flight date.
- All passengers who have purchased by May 31 an Alitalia (055) ticket whose flight has been canceled, can request a refund by 31 August. All passengers who have purchased from 1 May to 30 September, for trips until 30 September, an Alitalia (055) ticket whose flight has been canceled, can request a refund as well.
Note the Lufthansa Group info below for rebooking options for upcoming flights.
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March until 31 August 2020 for journeys that are due to have been completed by 30 April 2021).
- Travel vouchers are now valid until 30 April 2022 (includes previously issued vouchers)
- Tickets purchased between March 3 and August 31, 2020 for travel until December 31, 2020 can be either rebooked within 12 months of departure or refunded via flight voucher. Travel vouchers are now valid until 30 April 2022 (includes previously issued vouchers)
Brussels Airlines is slowly resuming service and will start flights to New York in August. Note the Lufthansa Group info below for rebooking options for upcoming flights.
- EasyJet has announced a slow resumption of flights starting on June 15. Flying will principally be on domestic routes across the UK and France alongside a minimal number of international routes. The airline expects to increase flying as customer demand continues to build and restrictions are relaxed.
- If you no longer intend to travel, you can transfer to any other flight with no change fee up to 14 days before departure. Fare difference may apply.
Flights booked with Finnair until August 31, 2020, may be rebooked without charge. Fare difference will apply. In the case of cancellation your ticket price is eligible for refund to original form of payment. The voucher is valid for 12 months.
- Cancelled flights that touch the EU or US are eligible for refund to original form of payment. Icelandair’s website is steering people towards vouchers, but you are eligible for an actual refund if Icelandair cancels your flight. They may need to be reminded of this fact.
- Icelandair issued tickets are eligible for rebooking if your ticket was booked for travel up to and including September 30, 2020.
- You can also choose redeem your tickets into a voucher valid for three years.
- If you book your ticket on or before September 30, 2020, with a departure date up to and including September 30, 2021, you have the option to change your dates of travel.
- If you have an Iberia ticket purchased before 28 May for a flight between 28 may and 31 December, you may exchange it for a voucher worth the same amount to be used for a flight on a later date. The voucher will remain valid until 31 December 2021, and there are no restrictions regarding travel dates or destinations.
- Changes of your ticket are also allowed for travel before March 31, 2021 with the following exceptions: April 30 to May 2; July 1 to August 15; October 9 to 12; December 4 to 9; December 19 to January 10,2021; and March 24 to 31 2021.
- LEVEL, Iberia’s affiliate airline, has announced a 100% shutdown effective March 20, 2020.
LOT Polish Airlines
LOT is allowing free rebooking for all individual tickets purchased before October 31, 2020, valid for travel to December 31, 2020. You now have the opportunity to change your departure date for any date before December, 31 2021 completely free of charge (the return date counts), provided that the new flight is on the same route and in the same booking class.
Lufthansa, Austrian, Swiss, Brussels, Air Dolomiti (Lufthansa Group)
- Until the end of August, all fares and ticket prices for existing as well as new bookings for short, medium and long-haul flights can be rebooked. This also applies to flights that have been cancelled. New bookings and rebooking are possible for any date up to 360 days in the future.
- For bookings made until 19 April 2020, the Lufthansa Group airlines waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking free of charge—regardless of the conditions of the original fare purchased. Passengers can in future rebook to a new travel date until 30 April 2021 without rebooking fees. Rebooking must be done by 31 August 2020. If the original fare is no longer available, the corresponding difference must be paid, but you will receive an up to €50 discount on this amount if the new travel date is on/before 31 December 2020.
- Tickets booked between 20 April and 15 May 2020 and with a confirmed travel date up to and including 30 April 2021 can be extended one time to a new departure date up to and including December 31, 2021. You can also rebook to another destination. The new flight must be booked by 31 August 2020.
- If you hold a ticket for a cancelled Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31 December 2020. You can also rebook to another destination or get a refund if your flight is cancelled.
- If you book until 31 August 2020 for travel on/ before 30 April 2021 Lufthansa Group Airlines will waive the rebooking fee. You are able to rebook all newly purchased tickets worldwide free of charge once, regardless of the terms of condition of the purchased fare.
- If you will accept a voucher for a cancelled flight, you will receive for every rebooked ticket a discount of $50 on the ticket price. Rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
- In the case of cancellation you are eligible for a full refund.
- If we have cancelled your flight and you don’t want to travel, you can request a refund of your unused ticket, or choose CashPoints (voucher) and get an extra 20% that can be used for your next trip.
- If the flight has not been cancelled but you want to change it, you have the option to convert the value of your ticket to CashPoints (voucher)
Ryanair has announced gradual resumption of services for summer 2020.
- Any flight booked for July, August or September may be changed to another Ryanair Group flight departing before 31 December 2020 without any flight change fees.
- Passengers must pay any difference between the original fare paid and the fare available when they make the change (If the fare of the new flight is lower, Ryanair will not refund the difference.)
- The free flight change is not available on changes made within 7 days of the departure date of the original flight. Free flight changes can be made in respect of the route, date and time of the original flight.
- Changes can be made to only one one-way flight (outbound or return). If passengers have already taken the booked outbound flight, they may still change their return flight.
SAS is slowly resuming transatlantic service and now has flights to Newark, Chicago and San Francisco. Tickets for cancelled flights will be refunded.
- We are offering new rebooking opportunities when you buy a new ticket between 5 March-30 June 2020 for travel until 01 June 2021. The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. Rebooking must be made latest 30 November 2020.
- If you’ve booked an international trip with departure scheduled before August 17, 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date up to 15 July 2021. Please note, however, that if you change to a higher fare type, you may need to pay the difference. The rebooking is only valid to and from the same destination as your original one.
TAP Air Portugal
- TAP has resumed limited transatlantic service, with flights to Boston and Newark in July, with service to Washington Dulles, Chicago, New York JFK and San Francisco to resume in August.
- If your first flight was until September 30, 2020, and as long as the ticket is issued until May 15, you can do a free change. Fare differences will apply, but TAP is also offering an additional discount of 25 EUR/USD or 100 EUR/USD to discount on the fare difference.
- For tickets issued between July 1 and August 31 of 2020, with an original travel date until October 31 of 2020 also have access to more flexibility and can take advantage of a free change and with an additional discount of 15EUR/USD or 50EUR/USD to use on the fare difference.
- TAP is steering passengers into accepting a voucher. According to EU Rule 261, cancelled flights are eligible for refund, full stop. You may need to remind TAP of this fact. However, if you are willing to take a voucher, it is now valid for 2 years and TAP is offering an additional 20% of the voucher.
- Turkish Airlines is resuming limited service to 9 US destinations this summer.
- You can change domestic and international tickets purchased between March 21, 2020 and August 31, 2020 for another flight taking place by December 31, 2021 or you can change your ticket to an open ticket for use on another date. Passengers can make unlimited changes for bookings made between these dates.
- Tickets booked March 20, 2020 and before are eligible for change, conversion, or redemption for Turkish Miles and Smiles at the rate of 1 mile per Euro value of the ticket. Flights must be completed by February 28, 2021.
- Cancelled flights are eligible for refund, but Turkish is warning customers that it may take 60 days or more.
- Virgin Atlantic is slowly returning to International service, with 17 additional destinations coming online this summer.
- For flights until September 30, 2020: you can rebook through November 30, 2020 without a fare difference in the same class, or with a fare difference through September 30, 2022.
- Flights for any date purchased between March 1 and August 31 may be rebooked for any date through September 30, 2022. Fare difference will apply.
- Virgin has announced, “If you can’t get through to us before your flight we will apply the same policies when we get to you.”
Air China if offering very limited service for the foreseeable future, with one weekly flight to Los Angeles.
All flights purchased before January 28, 2020 are eligible for refund. That said, reports on social media indicate that Air China’s customer service department is overwhelmed with requests and that refunds are slow in coming.
All Nippon Airways (ANA)
Flights to and from Japan issued before July 9, 2020 for travel until September 30, 2020 are eligible for rebooking or refund. This includes flights that connect in Japan, which means this includes all flights from the United States.
Tickets purchased from March 10 to June 30 will be eligible for two fee-free rebookings or refund. Fare difference will apply.
Tickets purchased from July 1 to August 31 will be eligible for two fee-free rebookings. Fare difference will apply.
All flights booked between March 9 to August 31, 2020 are eligible for free rebooking for one year after ticket issuance.
China Eastern Airlines
China Eastern is operating one flight weekly between Shanghai and New York.
China Eastern is allowing full refunds for all flights to and from the U.S. between January 24, 2020 and June 30, 2020.
Flights for travel before August 31, 2020 may be rebooked for travel through December 31, 2020.
Japan Airlines (JAL)
All tickets to, from and through Japan issued on or before June 11, 2020 for travel until October 31, 2020 are eligible for rebooking or refund.
- All tickets to and from the Americas issued before April 30, 2020 for travel until August, 2020 can be rebooked without penalty for travel until February 28, 2021. Fare differences will be waived if booking is in the same fare class.
- Tickets from September to December 31, 2020 may be rebooked for a new flight date until February 28, 2021, but fare differences will apply.
Tickets purchased on or before 30 June 2020 for travel this year, will now be valid for rebookings by 31 December 2020 for travel by 30 June 2021.
Selected destinations in Asia, the Middle East, and Europe are also eligible for rebooking or refund.
Singapore Airlines will award bonus flight credits to all customers who choose to retain their tickets as flight credits. Based on the original cabin class of travel, they will receive the following bonus flight credits when making a new booking: Economy Class SGD75, Premium Economy Class SGD100, Business Class SGD200, Suites / First Class SGD500.
Customers who have tickets issued before March 15, 2020 to fly before August 31, 2020 may receive a voucher for the value of their ticket good for a year.
Tickets booked between March 6 and August 31, 2020 are eligible for free re-booking with travel through one year of original ticket issue date. Fare differences will apply.
At this time Thai is extending waivers to cities in Asia and Europe. If you are flying Thai to a destination other than Thailand, you may be eligible for rebooking. See full policy for details.
Middle Eastern Airlines
Customers who made bookings on or before August 31, 2020 for travel until November 30, 2020 will be eligible for fee waivers on changes to their itineraries or a travel voucher with validity of 24 months from date of issue.
If you booked your flight after 10 June for travel after 1 July, you don’t need to reconfirm your flight. However, if you booked your flight before 10 June for travel between 1 July and 15 September, you will need to contact Emirates to reconfirm your flight 21 days before your scheduled departure.
Etihad rebooking and cancellation policy depends on location and if there are any travel restrictions at the departure location or destination are in place. Cancelled flights that touch either the United States or European Union are eligible for refund to original form of payment.
If you booked your flight before 31 August to travel any time until 30 November 2020, you can change your flight for free.
- Cancel your trip and save it for later with Etihad Credit. Eithad will reward you with up to US $400 and up to 5,000 Etihad Guest Miles, and you can travel any time before 31 October 2021.
- If you’re scheduled to fly with Etihad Airways before June 30,2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip. You can use the credit until September 30, 2020, for travel until July 31, 2021.
- Passengers can request a cancellation if flights have been cancelled, are prohibited to travel by local authorities or are denied entry into destination due to travel restrictions. In this case, the refund is without penalty on the unused portion of any tickets.
- Refunds for all other ticket holders will be based on applicable fare rules
Bookings made with Etihad Guest miles:
- Customers who made bookings with Etihad Guest miles are also eligible to cancel or rebook flights if their travel is impacted by COVID-19 restrictions.
- Royal Jordanian is offering the option to reissue the value of the ticket to an EMD (Electronic Miscellaneous Document), to be used for future bookings. However, if the flight touches either the U.S. or Europe it is subject to the regulations of those entities, which require a cash refund for cancelled flights.
- In addition, Royal Jordanian has a flexible booking policy for bookings between March 16 and August 4, 2020. They are eligible for rebooking, but not refund.
Qatar Airways deserves special recognition for the immense work they have done assisting passengers of may countries repatriate. To date, over 100,000 passengers have gotten home thanks to Qatar’s efforts.
- You can change your travel date or destination free of charge, as often as you need, for travel until 31 December 2020. You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination.
- Cash refunds are also permitted, but can take up to 30 days to process.
- If you cannot reach Qatar before your flight date, don’t worry because you will still receive a voucher for future travel.
At this time Qantas has suspended 100% of US routes through March 2021 and expects to do so until at least July 2021. Cancelled flights are eligible for refund.
- Customers with existing bookings on any flight until October 31, 2020, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit. Cancellations must be processed by September 30, 2020. Flight credit is good until December 31, 2021.
- If you already have a credit, it will automatically be extended to December 31, 2021.
- This will most likely be extended since no flights to the United States are currently scheduled.
Air New Zealand
- Cancelled flights that touch the US or EU are eligible for refund.
- All tickets up to December 31, 2020 are eligible for rebooking or voucher. That said, it is in your best interest to wait until your flight is cancelled as then it will be eligible for refund.
Air Tahiti Nui
Air Tahiti Nui is requiring travelers who have visited select countries within 30 days prior of their trip to French Polynesia to provide a medical certificate no older than five days prior to travel certifying a condition of good health. Individuals who have not visited the select countries must still fill out a self-certified medical form and provide it at flight check-in.
Customers with questions regarding reservation changes are encouraged to call the airline directly.
Cancelled flights are eligible for refund.
Canceled tickets that touch the USA or EU are eligible for a full cash refund. That said, EGYPTAIR’s website is saying that refunds may take up to 3 years (!).
- Tickets purchased between March 7 and June 30, 2020 are eligible for a one-time rebooking to a new travel date or destination, regardless of new travel date.
- If you would like to change the travel dates; the amount you paid for your original ticket will be accepted on any date to the same destination with no additional fees for one time change only, even if this ticket had been expired within the suspension period, EGYPTAIR has already decided to extend all tickets validity till December 31, 2020.
Passengers whose travel date falls between 01 March – 30 September 2020 and tickets issued until August 31st, 2020 are eligible to:
- Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket, we will keep the ticket as open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel)
- Request a travel voucher for trips up to one year ahead
Based on the situation on the ground, it may be more likely that your flight gets cancelled than you having to rebook on your own. If your flight gets cancelled, you will be eligible for a cash refund. If you want to change your plans before flights are actually cancelled, these are the most recent policies.
Additional reporting by Kelly Anne Smith