How Limeade, The Seattle-Based Employee Experience Business, Is Finding Its Groove During COVID-19 – Forbes

22May 2020

Micah Solomon, Senior Contributor, Forbes; Seattle-based Consumer Experience Consultant and Topic Exper t( SME ): Give me a little background on Limeade. The name’s a blank canvas, and I do not believe everyone knows what you do. Henry Albrecht, Creator and CEO, Limeade: We’re a software application business focused on the staff member experience and instilling what we call”whole person, entire company, entire community care”into that experience. We began the business about 14 years ago with the objective to enhance health and wellbeing

Limeade_ Henry Albrecht CEO Headshot ( 1 )

on the planet.
Henry Albrecht, Limeade President and CEO Henry Albrech Solomon: Simply out of the blue? Albrecht: Well, no. All of it began when I landed what appeared like my dream job. My wife and kids and I brought up our stakes and moved to Seattle so I could end up being VP of Item at a growing tech company, where it appeared like I ‘d have opportunity to construct something actually cool, surrounded by clever individuals.

It was all excellent … up until it wasn’t. I discovered myself working within a culture that didn’t construct but ruinedtrust. One day I discovered myself checking out a gray, foggy mirror, and I didn’t acknowledge myself. Where was the pleasure? What was the point?

So I reflected to last time I felt motivated. Loaded with function. In the video game. It was one task prior, at Intuit, the maker of customer products like QuickBooks and TurboTax, where I saw a fantastic leader and a fantastic culture up close. And where we invented and specified the marketplace.

And I thought, “Why can’t there be a greatcompany that does for human well-being what Intuit software application provides for financial health, aligning what benefits individuals and what benefits business toward a typical objective?”

Solomon: So how does Limeade’s software assist a company treat its workers better and nurture its culture?

Albrecht: Limeade provides a mobile-first global experience for every worker in a company, even the most hard-to-reach frontline employees. Everything is in-app, and can include a welcome video from the CEO and other assistance in getting onboarded individuals into the culture of the business. There are studies and evaluations that are statistically legitimate and science-based assessments of things like health and wellbeing, staff member engagement and addition.

Most importantly, those assessments drive action. As a staff member, if I am revealing a level of stress, I will be participated in a workout obstacle or I can choose to pursue strength through mindfulness training or I will deal with my manager in more particular methods to define my role more clearly. All of those actions are driven via a machine learning based recommendation system.

Solomon: With a lot of us working from house, has this affected the method business are utilizing Limeade?

Albrecht: We’ve seen a major increase in the participation levels now that the old water cooler discussions are no more. While Zoom and Microsoft Teams and other comparable resources have actually entered into the fore in this era, although they’re great technologies they’re not intentional about what they’re trying to achieve in regards to revealing take care of workers. So we’re here to include that additional layer of care.

Solomon: Other that increased general participation, can you share a little bit more of what you’re seeing or hearing from clients using your product throughout these unique times?Albrecht: In

relationto our product, one big technology business that patronizes of ours shared just recently, “We’ve never seen this much interest in psychological wellness. We see ourselves as ‘very first responders’ to our own staff members today.” So, while the past couple of months have been tough for all of us, showing look after each other will be among the silver linings we will always keep in mind.

We’ve likewise heard motivating stories about how companies are accustoming to the new working environment. For instance, one health care client of ours stated, “We are actually altering nursing procedures nearly daily to adjust to new COVID-19 information. It helps to have daily details that everyone can see on their phone and put into action on the next patient they see.” It’s encouraging to see that organizations have had the ability to rapidly pivot and make use of innovation to provide look after consumers– whether they be patients or otherwise.

Aside from usage of our product, one thing that’s striking throughout the board is that each of us has actually been provided a greater opportunity to get more information about our coworkers and their lives beyond work than we had in the office. With all of us working from our homes with kids, family pets and art in the background, we’ve been familiar with customers and colleagues on a more individual level and have actually seen who they are outside of work. While we have actually definitely developed much deeper connections, we’ve gathered some funny stories, as well. For instance, one big monetary services company leader said, “I’ve actually never ever seen our CEO without a match and tie on. I didn’t know he owned a golf shirt. I can never unsee that– and I suggest that in a good way.”

Solomon: What is the most significant barrier to aligning what benefits people and business?Albrecht: The big-company world is so siloed, and those silos are so entrenched, that trying to deal with things like staff member engagement, inclusion, well-being, discovering and growth, all the genuine culture-building stuff, is challenging. You may have 15 VPs working toward the very same objective and with the same values, but with an uncoordinated collection of innovations with various tones and languages. To have a strong culture, you need a typical language everybody can speak. And that’s where I like to think you’ll discover Limeade.Source:

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